Frequently Asked Questions
At Dental Partners of Boston, we firmly believe that our patients deserve not only exceptional dental care but also a comprehensive understanding of every aspect of their treatment. Our dedicated team is always ready to assist you in making well-informed decisions about the treatments we recommend. During consultations, we take the time to address your concerns and provide detailed answers to all your questions. Understanding that many patients share similar inquiries, we have compiled this list of frequently asked questions to provide you with quick and accurate information. We are committed to ensuring you have all the knowledge you need, so if you still find yourself with questions, please do not hesitate to reach out to us.
Insurance and Financial Matters
Does my dental insurance cover this procedure?
Your employer has chosen an insurance carrier and a specific employee plan. When you become a patient of our office, we will determine whether your insurance covers the particular procedure you’re inquiring about after we verify the details with your insurance provider. Remember that your insurance carrier or employer can also provide detailed information regarding your policy if you would like to learn more about it in advance.
Do you accept my dental insurance?
We work with most commercial insurance carriers and are pleased to accommodate an extensive array of dental insurance plans, except for MassHealth/Medicaid. Our team is proficient in submitting claims to nearly all dental insurance plans. While the majority of insurance companies remit payments directly to our practice, there are instances where they may reimburse the patient directly. We will diligently confirm your insurance particulars and promptly communicate your coverage and associated costs.
How much money will I get back in insurance reimbursement?
At Dental Partners of Boston, we are here to assist you in understanding your insurance reimbursement. The reimbursement amount depends on various factors, including your specific dental insurance plan, coverage limitations, and the procedure you need. While we do our best to provide you with an accurate estimated patient payment, we recommend contacting your insurance provider directly to get a more specific reimbursement estimate. They will have the most accurate information regarding your plan’s coverage and reimbursement rates. However, as a general guideline, many dental insurance plans typically cover a percentage of the preventive and primary procedures cost, while more complex treatments may have different coverage levels. The allowable amount differs from each insurance company and often from each specific plan. Therefore, the amount Dental Partners of Boston collects from you at the time of service is only an estimate. Your insurance carrier will dictate the final reimbursement amount and what portion we should collect from you.
I’m considering signing up for dental insurance; do you have any insurance recommendations?
When it comes to dental insurance, the best advice we can give is to consider your specific needs. Here are some things to keep in mind:
- Ensure the plan covers what you need, such as preventive care, routine check-ups, restorative procedures, or adult orthodontics (if applicable).
- Check if it has a vast network of dentists, specialists, and clinics in your area. Access to a broad network can offer you more choices and convenience when seeking dental care.
- Look at costs like premiums and co-pays. Consider your budget and ensure the premiums and expenses are reasonable and manageable.
- Decide if you want the freedom to choose your dentist. Some programs may offer greater flexibility, while others have more restrictions.
- Assess whether the dental insurance plan includes other services such as dental cleanings, X-rays, fluoride treatments, and oral cancer screenings. These preventive services can help maintain good oral health.
- Research and read reviews about the insurance companies and plans you are considering. Look for feedback on customer service, claim processing, and overall customer satisfaction.
- If you have other dental coverage, see if they can work together.
Ultimately, the most essential step is to do your homework and think about what’s right for you. You can even chat with an insurance expert to get personalized advice based on your situation. It’s all about finding the best fit for your dental needs.
How much would this appointment cost?
Dental Partners of Boston does not pre-set appointment fees. Your dentist will partner with you to determine your needs and the best course of treatment to achieve them. We will perform an examination, gather data, and develop an individualized care plan specifically for you. We understand that financial transparency is crucial, especially since the cost of dental treatment involves many things, including insurance benefits and a patient’s individual dental needs. We are happy to provide chairside financial consults when necessary, and our front desk strives to ensure that every patient leaves the office knowing their financial responsibility for the next appointment. We are here to help you make informed decisions about your oral health and its associated costs.
Can this charge be discounted?
At Dental Partners of Boston, we completely understand that finances can affect your dental care decisions. That’s why we prioritize working closely with each of our patients to address any financial concerns they may have. By doing so, we aim to find a solution that meets their needs and our practice’s requirements. However, it’s important to note that we do not offer standing discounts, nor do we have any specific discounts tied to specific procedures. Our primary focus is providing high-quality dental care and ensuring our patients receive the best treatment possible.
Do You Offer Financing?
At Dental Partners of Boston, we understand that financing your dental care is essential. We’ve partnered with Proceed Finance to offer our valued patients flexible and convenient options. With Proceed Finance, you can secure up to $75,000 in financing for your dental treatment. They provide flexible repayment plans that can extend for up to ten years. And don’t worry – applying for Proceed Finance won’t adversely affect your credit rating.
Once approved, you’ll gain access to advantageous monthly payment plans with competitive interest rates. Plus, there are no penalties for prepayment. You can rest assured that upon approval, funds will be promptly disbursed within a few business days. Proceed Finance ensures that you can proceed with your essential dental treatments without any concerns about financial means.
I thought I paid for everything; why is there a balance on my account?
We understand your concern about the balance. Dental treatment costs can involve various elements, and your initial payment or insurance may not cover some services or expenses. Our expert staff will happily address any questions or concerns you have. They will review the specifics of your treatment and insurance coverage and collaborate with you to resolve discrepancies and address your concerns. Please provide us with your account details, and we will work together to find a solution that works for you. If you have additional questions, you can also contact your insurance carrier for details on coverage and balances.
Dental Procedures and Services
What factors contribute to the cost of your whitening treatment?
When you have whitening treatment, it will be administered by a qualified licensed individual who will remain with you and directly supervise your treatment. Our whitening treatment at Dental Partners of Boston provides optimal care and results. You get a qualified professional who ensures your safety and satisfaction and uses premium equipment and materials. The benefits of professional care, safety, and exceptional results are worth the investment in your smile’s long-term health and appearance.
What sets your orthodontic treatment at Dental Partners of Boston apart?
Dental Partners of Boston prioritizes one-on-one, individualized care. Our orthodontist runs a single chair and sees one patient at a time. Unlike some practices where dental assistants primarily do all the work, our approach ensures you receive personalized, expert care. Our orthodontist’s dedication, skill, and knowledge, along with the use of top-notch materials, are what set the standard for our orthodontia, making it worth the investment in your smile’s health and appearance.
My hygienist uses the same instruments & techniques for cleaning my teeth. So why am I considered a Periodontal Maintenance patient instead of a regular cleaning?
Your designation as a Periodontal Maintenance patient is based on your unique susceptibility to bacterial challenges. Research has shown that, despite our ability to eliminate bacteria associated with periodontal disease, they tend to recolonize every nine to eleven weeks, posing a risk to gum health when allowed to migrate under the gum. To prevent this from happening, we recommend more frequent hygiene visits. Our goal is to ensure the long-term health of your gums and teeth by closely monitoring and addressing this ongoing bacterial challenge.
Practice Policies and Appointment Information
I’m a new patient, but don’t need a dental exam. Can I simply come in for a dental cleaning?
Thank you for your interest in Dental Partners of Boston. As new patient, we prioritize your care and overall oral health. Our initial dental exam is essential to evaluate your oral health comprehensively. This exam allows our experienced dentist to proactively identify and address any existing issues, potentially saving you from complex and costly treatments in the future. The exam helps the dentist create a personalized care plan that suits your needs and preferences. We believe in providing the best possible care that is as individualized as you are.
While you may think a dental cleaning is all you need, our commitment to your well-being and our responsibility for high-quality care necessitate this exam. It enables us to deliver comprehensive and personalized dental care. If you have any questions or concerns, please discuss them with our team. We are dedicated to addressing your needs and ensuring your oral health.
We look forward to providing exceptional dental care and helping you maintain a healthy and beautiful smile.
Why are your New Patient Appointments two hours?
At Dental Partners of Boston, we prioritize creating a comfortable and patient-centered atmosphere. That’s why we take the extra time to dedicate two hours specifically for our new patients. We believe in providing tailored dental care that suits each individual’s needs. The first hour is dedicated to a thorough examination with one of our experienced dentists. This examination allows us to understand your specific oral health needs, address any concerns you may have, and take any necessary X-rays to get a complete picture of your oral health.
The second hour is reserved for your dental cleaning, where one of our skilled dental hygienists will perform a thorough cleaning to help you maintain good oral hygiene. While we understand that you may not feel the need for a dental exam, this initial examination is crucial for us to ensure we provide you with the best and most tailored care possible.
I can’t open the email you sent via your encryption service. Can you send them unencrypted?
Under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), we prioritize safeguarding your personal information. For any difficulties accessing your encrypted files, we kindly request that you reach out to our office, where our dedicated team will be more than happy to guide you through the necessary steps to gain access.
What is your cancellation policy?
We fully understand that, at times, genuine emergencies can arise that prevent our patients from keeping their appointments. Life can be unpredictable, and we want to empathize with your unique circumstances.
That said, we kindly request your cooperation in providing us with a notification at least 48 business hours in advance when you need to reschedule or cancel an appointment. This advance notice allows us to accommodate other patients needing timely care and helps us maintain the efficiency of our practice. In the event of frequently missed appointments or cancellations on the same day, we will need to discuss your dedication to maintaining good oral health. If this issue persists, we may need to schedule your appointments with the condition that you make a prepayment for each visit.
How are IV sedation or general anesthesia cases scheduled?
Scheduling IV sedation or general anesthesia cases at Dental Partners of Boston involves a carefully coordinated process. After you’ve been evaluated by one of our dentists, they will create a treatment plan that outlines the necessary time for sedation. Next, you’ll meet with a Patient Care Coordinator to discuss your treatment plan and financial considerations. Once a date for IV sedation has been secured, our dedicated anesthesiologist will contact you to discuss medical clearance and ensure your safety during the procedure. Throughout this entire process, Dental Partners of Boston will be by your side to guide you, making it as seamless and worry-free as possible. Your comfort and well-being are our top priorities as we plan and execute your treatment under sedation.
Make your smile one of your greatest assets. Schedule a consultation today.